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Return and refund policy

Return and Refund Policy

Under what circumstances we offer returns and refunds?

Incorrect items received
: It is our duty to deliver the right products to our valuable customers. Before dispatching, we try many level checks just to make sure that the parcel has the same product that you have ordered.
On receiving incorrect products, we will get the parcel picked from your order address and ship the right product to your doorstep soonest. We are always there for any exchange/refund/return for all the genuine reasons.

Timeframe in which we accept returns?
We accept returns with in 24 hours of product(s) receipt by customer.

When and how customers can expect a refund?

  1. The coupons/gift vouchers worth the product cost + shipping charges (if any) are issued to the customer if agreed by customer with mutual understanding in either case i.e prepaid orders as well as cash on delivery (COD) orders.
  2. If the payment is made in cash, a refund is done in the form of coupon codes or NEFT by requesting customer's bank account details refund reflecting in customer's account may take upto 72 working hours.
  3. If the payment is made via net banking/debit/credit card and customer insist refund, the amount is credited back to the same account from which the transaction has been made and it takes upto 5 working days after initiating the refund process (third party payment gateway terms and conditions)
  4. Refund will made only on receipt of the product back and proper check which may take upto 24 hours after receipt of product.

Other reasons for return or cancellation will be handled according to the case.

What is not eligible for return or replacement?

  1. Damages done due to product misuse
  2. Incidental damage due to product malfunctioning
  3. Consumable products that are used or installed
  4. Tampered items with missing serial or UPC numbers
  5. Any defect or malfunctioning that does not fall under the manufacturer's warranty
  6. Product returned with no original accessories and packaging that covers the manufacturer's packaging, the box and other items delivered with the product(s)
  7. The perfume box is opened or cellophane is removed or removed.
  8. We strictly do not take the perfumes back if customer has used the product.
  9. Perfume cannot be returned on the basis of taste, for e.g there are thousands of perfumes and every perfume has its own set of buyers/demand, we are not selling testers or offering try and buy, if you do not like the perfume fragrance we are sorry we cannot help you.
  10. If customer is requested to ship/courier the product he/she will be paid/coupon issued worth upto Rs. 100 the receipt of shipment with amount mentioning will be required.

Cancellation Policy:

Order cannot be cancelled once the item has been dispatched. If a customer cancels the order after it is dispatched, he/she is liable to pay the amount.

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